Effective date: October 24, 2026
We want you to understand your options before you order. This policy applies to clothing purchased from Shenzhen Jixi Technology Co., Ltd.. It does not limit any non-excludable consumer rights, including rights concerning faulty goods or statutory withdrawal where applicable.
Requesting a return
Email wangzhibin71@outlook.com with your order number, the item and the reason for your request. Please contact us promptly after delivery. We assess requests according to the applicable consumer law and the terms confirmed for your order. We do not impose an unpublished blanket return deadline.
For a change-of-mind request, we generally ask that clothing be unworn, unwashed, undamaged and returned with its original labels and packaging where possible. Trying an item on with reasonable care is different from wearing or washing it. These conditions do not remove your rights where goods are faulty or not as described.
Damaged, faulty or incorrect items
If an item arrives damaged, defective or different from what you ordered, please describe the issue and include photographs if reasonably available. We will investigate and discuss a replacement, repair, refund or other remedy as required by applicable law. We will explain any return arrangements and reasonable return costs for a confirmed fault.
Return authorization and address
Contact us before sending a parcel so that we can confirm the appropriate return address and instructions. Our published business address is not automatically the return destination. Keep proof of posting and, where appropriate, use a traceable service.
Return costs
For an accepted change-of-mind return, we explain any return shipping cost before you send the item. For faulty, incorrect or damaged goods, we address reasonable return costs in line with the circumstances and applicable law. We do not apply undisclosed restocking charges.
Refunds
Once a return or refund request has been assessed, we confirm the outcome and amount by email. Approved refunds are returned to the original payment method where possible. We tell you when a refund is initiated; the payment provider’s processing time determines when it becomes visible. If a statutory refund deadline applies, we follow it.
Unpaid orders and exchanges
There is no payment to refund on an unpaid pending order. You can request cancellation instead. Exchanges depend on availability and agreement with our team. We will confirm any price difference or delivery arrangements before proceeding.